Soft Skills

Learning Objectives:

This training enables candidates to attempt impactful and professional presentation which maintain positive impression to the audience.

Course details:

• Impactful Presentation Principles
• Planning a Presentation
• The Basic structure of a Presentation
• Visuals
• Q & A

Duration: 14 Hours

Learning Objectives:

Any employee whose performance is being affected by poor time management.

Course details:

• Introduction
• Planning. Organising, Directing & Controlling
• Time wasters
• Goals, Objectives, Priorities & Tasks
• Diary & List Management
• Suggestions for improved management of time
• The Pareto principle
• The Wheel of Life
• Tyranny of the urgent – Time Management Matrix
• Getting work done through other people – An introduction
• Plan of Action for Effective Time Management

Duration: 7 Hours

Learning Objectives:

Psychological Safety was first coined by Dr Amy Edmondson in the 1990s. She defines it as the belief that one will not be punished or humiliated for speaking up with ideas, questions, concerns, or mistakes. In 2013, in a project by Google, it was identified that Psychological Safety is the Single most important factor that a team must possess to perform at their highest potential.

In this course you will learn how to create and maintain a psychologically safe environment for high performance teams to thrive.

Course details:

• What is Psychological Safety
• Importance of Psychological Safety
• How to Measure it in teams?
• How to create and maintain psychological safety in your teams
• Workshops and exercises which help create psychological safety in teams.

Duration: 7 Hrs

Learning Objectives: 

• Discover our leadership style and the impact of that style on our associates.
• Value human potential and build relationships of mutual trust and respect.
• Develop and maintain processes and procedures that drive innovation, create
• plans, define performance goals, delegate, and make decisions.
• Achieve desired outcomes and hold others accountable to predetermined results.
• To learn how to align activities, habits, and goals to departmental Objectives.
• Get employees to buy into the organisation
• Give employees a sense of ownership in their jobs.
• Learn how to be a good communicator.
• Learn a process of delegation

Course details:

• Appreciating the Brand Essence
• The Fundamentals of Leadership
• Empowerment and Employee Engagement
• Workshop Ethics and Culture
• Emotional Intelligence
• Action Planning

Duration: 7 Hrs

Learning Objectives:

This course provides an understanding of the different tools and techniques that are used to correctly identify a problem and find its root cause.

Course details:

• Understand the fundamentals of RCA
• Understand the Process of RCA
• Tools and techniques involved in RCA - Pareto Analysis, 5WHY’s, Cause and Effect, Value Stream Mapping, Drill Down, FMEA
• Best Practices

Duration: 7 Hours

+ many other soft skills programmes on demand

Learning Objectives:

This course gives the audience an overview on what agile is and deep dives into the scrum framework from a scrum master perspective.

Course details:

• Understand the role of the Scrum Master based on the Scrum Guide
• Understand the responsibilities of the Scrum Master
• Prepare to play the role of a Scrum Master in an organization that uses Scrum
• Understand the key terms and definitions to successfully pass the Scrum Master Professional Certificate SMPC ® exam.
• Achieve recognition with CertiProf ® Professional Certification

Duration: 2 days

Learning Objectives:

This course deep dives into the concept of user stories, what they are, how to formulate them, best practices and how to use them as a means of conversation to create shared understanding.

• Understand the benefits of using user stories in uncertain and ambiguous environments
• Develop the skills necessary to use user stories as instruments of conversation between stakeholders
• Apply various ways to write user stories
• Recognize if a user story meets the attributes of any good user story
• Employ different techniques for slicing user stories so that they can be produced in very short periods of time, from a few hours to a few days
• Use user stories to understand the value proposition of the product and its characteristics from the beginning of the project
• Guide other people on your teams in the appropriate use of user stories in complex and adaptive contexts
• Get certified in User Stories Foundations Certificate (supporting the fundamental knowledge and application of User Stories)

Duration: 2 days

Learning Objectives:

This course introduces the concept of lean inception and how to run such a workshop.

Course details:

• Understand what an inception is
• How to run an inception
• Inception Kick off.
• Formulating Product/Service Vision
• Formulating Product/service Goals
• How to make stakeholder and dependency maps
• How to make personas and User Journeys
• Feature sequencing
• Estimation
• MVP Canvas

Duration: 1 Day